Shipping & Returns

Shipping Prices are always by Airmail if possible. Surface Mail will be used if the package(s) weight limits it to this method. In this case we will send an email to confirm this method of delivery. If the customer requires a particular method of shipping or insurance/other services, details of this request should be included in Checkout process in the provided box or by email using the "contact us" facility on the webpage. The Surrey Collection will always try to satisfy our customers and to this end we will always refund monies or costs to the Customer in the event of returned FAULTY goods if appropriate. If possible please advise by email using the "contact us" facility and await advice before returning goods.